RETURNS + REFUNDS

FOR ALL CUSTOMERS (EX EU)

We do not refund or exchange after purchase.

We do not accept returns.

Parcels returned, abandoned or destroyed by local government authorities due to unpaid duties/import charges will not be refunded.

We do not refund shipping costs.

FOR CUSTOMERS BASED IN THE EU

Effective 19 June 2026, customers based in the EU can withdraw from contract of sale within 14 days of receiving goods. Until 19 June 2026, we do not accept returns and do not refund or exchange goods after purchase.

In accordance with statutory withdrawal rights, the customer will bear the direct cost of returning the goods In the event of a withdrawal. This means, we do not cover the direct cost of returning items to us in the event of cancellation/returns, including shipping cost and import duties.

The customer is solely responsible for returning the item and purchasing return postage labels with added tracking and 'signature on delivery'. Refunds will not be issued for goods damaged or lost in transit or undelivered.

Returned items must be undamaged, unopened, sealed, and in their complete original packaging. Refunds will not be issued for goods that are damaged, opened, unsealed or taken out of their outer packaging.

We do not refund original shipping costs and import duties.

Parcels returned, abandoned or destroyed by local government authorities due to unpaid duties/import charges will not be refunded.